Full CUSTOMER EXPERIENCE Support

Offering Complete Omni-Channel Support

We specialize in helping businesses drastically improve their customer engagement, processes and client ratings by providing superior customer service at all touchpoints. To reduce customer frustration, customers expect a seamless transition across all channels and the best omni-channel experience is when you have coverage on them all.

 

PHONE – EMAIL – SMS/TEXT – LIVE CHAT – AI Web Widget - SOCIAL MEDIA MESSENGING

 

Our full support option is designed to provide you the best CX coverage needed so you can focus on all the other parts of the business that needs attention. Gain valuable insight from the voice of your customers with actionable reporting as well.

 

In addition, we want to help you gain control of passive churn  and aid in the recovery of

Failed Credit Card Payments, which represents upwards of 30% of all your churn. Let's discuss this optional service and attack this together.

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Level Up Your CUSTOMER EXPERIENCE!

CUSTOMER SUPPORT

Benefits

  • Omni-Channel approach across all channels
  • Trained customer experience agents
  • Valuable analytics and insight through "voice of the customer"
  • Extension of your brand, to protect your brand
  • Solves customers' issues quickly
RETENTION FOCUS

Benefits

  • Dedicated support differentiates your business
  • Retention ROI oftentimes pays for our service
  • Completes the 360 Lifecycle of your customer journey
  • Customer Loyalty = Revenue Loyalty
  • Drives brand equity and improves company reputation
OWNERSHIP

Benefits

  • Outsourcing is less expensive than hiring full-time employees
  • Advanced reporting delivers impactful insights
  • Allows other employees to focus on their primary duties
  • Provides more time for you to grow your company
  • Flexible and scalable solution for your needs

Our process is designed to be transparent and simple over an easy 4 step process:

  • Discovery of your brand and needs. Conduct SWOT analysis for current situation.
  • Design and customize a Customer Experience solution
  • Onboarding program with weekly call first 45 days
  • Establish a review cadence monthly or as needed to review analytics
LEARN MORE

Free Business Assessment

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Thank you for looking into Retention Express. Let’s gather some information so we can contact you quickly and best be able to assess your needs.

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