Consulting Services Available

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UNDERSTAND CONSUMERS AT EVERY TOUCHPOINT

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CONSULTING

SERVICES AVAILABLE

DIY or Outsource

We understand there are plenty of businesses that are considering investing into their own internal platform and we are happy to help advise and implement a robust platform to meet company objectives.

Turn customer experience into a differentiator for your business and gain a market competitive advantage.

  • Full contact center advising and deployment.
  • Software selection and implementation consulting
  • Establishing process workflows across all communication channels
  • Early stage growth? We build out operation play books including Employee Handbooks, Operation Manuals, Training agendas and other various documents.
  • So much more.

Our goal is to ensure an outcome that exceeds expectations and sets up the company and agents for success.

Free Business Assessment

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Thank you for looking into Retention Express. Let’s gather some information so we can contact you quickly and best be able to assess your needs.