Turn Every Call into a
New Customer,
Retained Customer, or
More Satisfied Customers
Trusted by leading enterprise brands nationally and Internationally
AI-Powered Contact Support Center
AI Answers Every Call - Instantly.
Backed by People When It Matters Most.
AI Voice & Chat Support
Built for speed and scale
- 100% call answer rate
- Resolve up to 90% of all inquiries
- Seamless transfer to support when needed (your team or ours)
- CRMs, POS's, Scheduling, and other API integrations
- Inbound Support and Sales. Outbound-customized campaigns
or Hybrid Model
Best of both
- AI handles routine inquires
- Humans resolve complex cases
- 24/7 coverage. 365 days a year
- Lower operational costs while improving customer experience
- Omnichannel Support - all channels
Live Human Support
High-touch customer support
- Brand-trained U.S. based CX specialists
- Resolve up to 95% of customer contacts
- Ideal for complex issues, escalations, and retention saves
- Real-time and actionable insights, and robust data capture
White-glove implementation with ongoing optimization and support
Why Retention Express
AI + Human Live Support
Blend of live U.S. agents and AI voice agents for speed, efficiency & intelligence.
Proven Upsell & Retention Tactics
We don’t just resolve issues — we turn support into a sales engine.
End-to-End Issue Resolution
95% of support tickets solved without involving an escalation, including to ownership or managers. Custom playbooks and expertise in all major Point Of Sale systems.
Data That Drives Action
Real-time insights, customer sentiment, and detailed playbooks to improve performance.
Partnership
We are an extension of your brand. Our expertise and view of best practices are shared with you along every step to drive the best possible Customer Experience.
Improved Market Reputation
Manage reviews on all platforms. Increase 5-star ratings and reduce negatives by 75%, with a powerful dashboard for single or multi-location businesses.
Have your own support team
in-house?
No worries. This is common and we have many customers that leverage our expertise to better equip and support their team.
Our AI services integrate with your CRM and team without the need or help from our agents.
Inquire about our AI Solutions or Consulting options for implementing contact center software (CCaaS).
Need a Custom AI Work Flow? Let’s Build It Together.
Every AI agent we deploy is built around your workflows, customer journeys, and system architecture.
Our platform connects directly with your existing tools through flexible integrations and APIs — including CRMs, POS systems, scheduling platforms, and more.
Zendesk | Freshdesk | Salesforce | HubSpot | Scheduling | Sonny’s | AMP | NXTWash | Custom APIs
Voice + Chat agents built around Your Processes
White-glove setup with ongoing optimization
Analytics and reporting included
Support That Pays for Itself
We help recurring revenue brands reduce churn and boost lifetime value—using smart AI and live support that is white labeled and an extension of your team at every touchpoint with customers.
MORE DATA = MORE ACTIONABLE INSIGHTS.
Customized Power BI Dashboards
We capture data on every ticket. Including the reason for the customer contact, the outcome and the solution.
For every cancellation we take, we uncover the most relative reason for that cancellation.
For every upsell, we capture what we did that generates additional revenue.
For every save, we capture what tool and possibly offer that was used to secure extending the LTV, lifetime value of that customer!
We are all about showing you how a support team is not a cost center, but rather an investment into the business that exceeds not only the cost, but expectations.
Power BI Dashboard
We capture data on every ticket. For every cancellation we take, we uncover the most relative reason for that cancellation.
That insight is displayed on this page. It gives operators a deep view of their customer cancellation reasons so we can identify any controllable churn issues that they can address to help minimize issues in the future.
For example, Unauthorized / Unaware identifies potentially improper selling techniques by the employees. We can sort to the location to really drill down on those potential problems.
Purpose Built for Membership and Service Based Businesses
Deep expertise in the car wash industry, along with growing partnerships across contractor service providers, medical practices, legal services, real estate, and other customer-driven businesses.
SCALABLE AI and LIVE SUPPORT MODELS
AI Voice and Chat Agents extend your team with 24/7 coverage, 100% answer rates, and seamless escalation to live specialists.
Your team or ours.
Dedicated teams for enterprise brands, Hybrid models for growing companies, and shared support options for emerging businesses.
DEEP INDUSTRY INTEGRATIONS
Extensive experience across major car wash POS platforms including Sonny’s/Quivio, DRB, Micrologic, Washify, ICS, NXTWash, FlexWash, AMP, and Rinsed CRM.
Service based? We can work with Service Titan and other systems.
Our AI agents also integrate with leading CRM platforms like Zendesk, Salesforce, and HubSpot.
BRAND-ALIGNED CUSTOMER EXPERIENCE
Every interaction reflects your brand voice and messaging — ensuring a consistent customer experience across all touchpoints.
OMNICHANNEL and MULTILINGUAL
Omni-Channel support across all channels: Voice | SMS | Chat | Email | Social.
Available with multilingual capabilities for diverse customer bases.
In the news
Executive Spotlight: Bobby Thomson on carwash calls, AI and retention
In this Executive Spotlight, Bobby Thomson explains how operators can...
Retention Express Creates the Ultimate Car Wash Experience
Retention Express creates the ultimate car wash customer experience! .....
As seen in Car Wash Magazine April 2025
Bobby Thomson, CEO of Retention Express, said the focus in...