your CUSTOMER EXPERIENCE
Retaining customers is crucial to your long-term success.
Reclaim lost REVENUE quickly and
create more PROMOTERS of your business.
OUT OF CONTROL?
Build long term REVENUE LOYALTY. Don’t let membership churn keep burning up your profits. Wow them with superior customer service at every touch point.
Failed Payment Recovery prevention and handling.
For Car Wash operators, your CHURN RATE could be costing you $288,000 annually for every 10,000 members! OUCH
Can Retention Express generate a ROI? You bet.
"A 5% increase in customer retention can increase revenue by 25-95%".
"One-time customers aren’t going to fuel the continued growth of your business. Retaining customers is crucial to your long-term business success"
WHY CHOOSE US?
OUTSOURCING CUSTOMER SERVICE
Solves your need for complete and dedicated support coverage and ensures that your consumers’ needs never go unheard across any channel – voice, email, chat, SMS/text, and social media messaging. Reduces your employee payroll and allows you to optimize your resources.
Tangible RETURN ON INVESTMENT Results
We generate ROI through superior customer service, reducing churn, and gathering business intelligence by capturing every interaction with your customers.
FLEXIBLE, SCALEABLE and CUSTOMIZABLE SOLUTIONS
Get help while scaling up, surging acquisition growth, seasonality spikes, or when you're short-staffed so you can focus on other areas of your business. Customizable solutions to your current and evolving needs.
Retention specialists are trained and eager to turn a potentially negative experience into a positive one in a low pressure, friendly mindset.
BUSINESS INTELLIGENCE & ANALYTICS
We partner with you and your brand and provide detailed analytics and insights through your customer's eyes. Our goal is to provide you with actionable data so you can keep improving the experience.
We have extensive sales, retention, customer experience and operational experience in helping start ups to thriving multi-unit operators.